For international shipping customers

International Shipping

If you wish to ship internationally, please read the following information and contact us at the email address provided below.
This is a different process from regular orders, and we will guide you individually.

Process from product purchase to delivery

Please contact us with the following information:
- Your Name
- Email Address
- Desired Product Name / Quantity
- Country and Address of Delivery
After reviewing your request, we will provide you with a quote including shipping costs.
We will inform you of the payment methods available.
Once payment is confirmed, we will proceed with shipping arrangements.
After shipping is complete, we will provide you with tracking information.

Regarding Order Quantity

For international shipping, due to quality control and delivery considerations, we limit orders to 3 items per person.

Estimated Delivery Time

After payment confirmation, we typically ship within 5 business days. Delivery times vary depending on the destination country/region.

Regarding Shipping Fees

Shipping fees vary depending on the destination country/region and product weight. We will provide individual quotes based on your inquiry.

Regarding Shipping Method

We use EMS (Express Mail Service) for delivery.

Regarding Payment

We offer the following payment methods:

Credit Card Payment (Square Payment Link)
International Money Transfer (Wise)

We prioritize guiding you through credit card payment (Square).
Once payment is confirmed, we will proceed with shipping arrangements.

Please Note

International shipping is handled individually.
Any customs duties, import taxes, etc., will be borne by the customer.
Delays may occur due to shipping conditions or customs procedures.

Contact Us for International Shipping

For inquiries regarding international shipping, please feel free to contact us at the email address below.

international@inzen-hinata.jp

FAQ

Before contacting us, you may find the answer to your question. Please check here first.

Is it okay to give WANKO DASHI to dogs every day?

Yes, it can be incorporated into daily meals.
Please use it within a reasonable range, according to your dog’s or cat’s physical condition and diet.

Is it okay to give to puppies or kittens?

Yes, it can be used for growing pets.
However, each pet is different in terms of physical condition and digestive development, so when giving it for the first time, please start with a small amount and monitor how they respond.
For very young pets with sensitive stomachs, or pets whose condition is not yet stable, please adjust according to their physical condition and growth stage, such as diluting it before serving or waiting until their internal functions are more developed.

Does it contain salt?

No salt has been added.
Inzen Hinata products are designed to bring out the natural flavor of the ingredients and to be easy to incorporate into daily meals.

Can it be used for pets with allergies?

No allergies were reported in the monitor test conducted in advance; however, reactions may occur depending on your pet’s constitution.
If your pet has an allergic constitution or is on a therapeutic diet, please show the ingredients of this product to your veterinarian and consult with them before use.

CONTACT

If you have any questions about our products or your order, please feel free to contact us.