Frequently Asked Questions

Changes to order details (items, quantity, address, etc.) after confirmation may be possible before shipping preparation begins.
Please contact us via the inquiry form with your order number.

Cancellation is possible before shipping.
Once shipping preparation has begun, cancellation may not be possible, so please contact us as soon as possible.

We automatically send a confirmation email after your order is completed.
If you haven't received it, please check the following:
・Spam folder
・Incorrect email address entry
If you still can't find it, please contact us.

The following payment methods are available:

• Various credit cards
• Apple Pay
• Google Pay
• PayPay
• d-payment
• au PAY
• Rakuten Pay
• Merpay
• Shop Pay
• Paidy
• Pay-easy
• PayPal
• Convenience store payment

Inquiries are accepted via the inquiry form.
We will review your message and reply in due course.

Currently, you cannot specify the delivery date and time.

Orders are usually shipped within 5 business days of confirmation.
Product arrival is expected to be approximately 2 to 9 days, depending on the region.
*Excludes Saturdays, Sundays, public holidays, and long holiday periods.

Yes, you can.
Please specify when purchasing the product.
In that case, a detailed statement with prices will not be included.

Delivery will be via Yamato Transport's Nekoposu or Takkyubin.
The shipping method will be either postal delivery or standard delivery, depending on the order quantity.

For subscription plans, shipping is free.
For regular purchases, the shipping fee is 500 yen.
Please check each product page before purchasing.

Please check the shipping status, and if your product has not arrived, contact us via the inquiry form.
Please include your order number when making an inquiry.

Returns, exchanges, and refunds are not accepted after order confirmation due to customer convenience, except in cases of product defects.

Yes, it can be incorporated into daily meals.
Please use it within a reasonable range, considering your pet's physical condition and diet.

Yes, it can be used for growing pets.
However, since there are individual differences in physical condition and digestive function development, when giving it for the first time, please start with a small amount and observe your pet's reaction.
If your pet is young and prone to stomach upset, or if their physical condition is unstable, please dilute it, or start giving it once their internal organs have matured, adjusting according to their physical condition and developmental stage.

No salt is added.
Inzen Hinata products prioritize the natural flavors of the ingredients and are designed to be incorporated into daily meals.

While no allergies were reported in preliminary monitor tests, there is a possibility of reactions depending on individual constitution.
If your pet has allergies or is on a therapeutic diet, please consult your veterinarian with the ingredients of this product before use.

For pets with chronic illnesses, it may not be suitable depending on their symptoms and treatment.
Especially if your pet has dietary restrictions or is on a therapeutic diet, please consult your veterinarian before use.

Inzen Hinata products are not intended to treat specific conditions.
Please use them as an aid to maintain your pet's daily health.

Simply put, "Yakuzen" is "a way of thinking about regulating your diet according to your physical condition and constitution."
It's about being mindful of ingredients, quantities, cooking methods, and eating habits that suit your constitution and physical condition, based on your current environment and state, not only when you're unwell but also to prevent becoming unwell.
This daily approach to food is the basic principle of "Yakuzen."

"Inzen" comes from "Inzen Seiyo," a book considered to be the original text of Yakuzen.
"Hinata" (sunny place) embodies our desire to be a comforting presence that gently supports the health of dogs and cats, like a warm, sunlit spot.