About Orders and Support
We strive to provide you with a comfortable shopping experience.
If you have any questions or need support regarding your order, please feel free to contact our support team.
Frequently Asked Questions
FAQYou may find answers to your questions here.
Please check here first.
About Shipping and Returns
We hope you love the products you purchase.
We ship quickly and securely, and offer options to suit your needs.
If you are not satisfied, you can easily return your item through our simple return process.
About Products
Here are frequently asked questions about Inzen Hinata products.
Please refer to them before making a purchase.
Support FAQs
About Orders and Support
Can I change my order details?
Changes to order details (items, quantity, address, etc.) after confirmation may be possible before shipping preparation begins.
Please contact us via the inquiry form with your order number.
Can I cancel my order?
Cancellation is possible before shipping.
Once shipping preparation has begun, cancellation may not be possible, so please contact us as soon as possible.
I haven't received my order confirmation email.
We automatically send a confirmation email after your order is completed.
If you haven't received it, please check the following:
・Spam folder
・Incorrect email address entry
If you still can't find it, please contact us.
What payment methods are available?
The following payment methods are available:
- Various credit cards
- Apple Pay
- Google Pay
- PayPay
- d-payment
- au PAY
- Rakuten Pay
- Merpay
- Shop Pay
- Paidy
- Pay-easy
- PayPal
- Convenience store payment
Where can I make an inquiry?
Inquiries are accepted via the inquiry form.
We will review your message and reply in due course.
Support FAQs
About Shipping and Returns
Can I specify the delivery date and time?
Currently, you cannot specify the delivery date and time.
How long does it take for my order to arrive?
Orders are usually shipped within 5 business days after your order is confirmed.
Delivery typically takes approximately 2 to 9 days, depending on the region.
*Excludes weekends, national holidays, and long holiday periods.
For international shipping, delivery may take longer than the above estimate depending on the destination region and customs clearance status. Please contact us for details.
Can I specify a different delivery address from the ordering party?
Yes, you can.
Please specify when purchasing the product.
In that case, a detailed statement with prices will not be included.
About delivery methods
Delivery will be via Yamato Transport's Nekoposu or Takkyubin.
The shipping method will be either postal delivery or standard delivery, depending on the order quantity.
Is there a shipping fee?
Subscription plans include free shipping (available for delivery within Japan only).
For one-time purchases, the shipping fee is ¥500.
Please be sure to check each product page before purchasing.
My product has not arrived. What should I do?
Please check the shipping status, and if your product has not arrived, contact us via the inquiry form.
Please include your order number when making an inquiry.
Can I return, exchange, or cancel my product?
Returns, exchanges, and refunds are not accepted after order confirmation due to customer convenience, except in cases of product defects.
Support FAQs
About Products
Is it okay to give it every day?
Yes, it can be incorporated into daily meals.
Please use it within a reasonable range, considering your pet's physical condition and diet.
Is it okay to give it to puppies and kittens?
Yes, it can be used for growing pets.
However, since there are individual differences in physical condition and digestive function development, when giving it for the first time, please start with a small amount and observe your pet's reaction.
If your pet is young and prone to stomach upset, or if their physical condition is unstable, please dilute it, or start giving it once their internal organs have matured, adjusting according to their physical condition and developmental stage.
Is there salt in it?
No salt is added.
Inzen Hinata products prioritize the natural flavors of the ingredients and are designed to be incorporated into daily meals.
Can I use it if my pet has allergies?
While no allergies were reported in preliminary monitor tests, there is a possibility of reactions depending on individual constitution.
If your pet has allergies or is on a therapeutic diet, please consult your veterinarian with the ingredients of this product before use.
Can I use it if my pet has a chronic illness such as kidney, heart, or liver disease?
For pets with chronic illnesses, it may not be suitable depending on their symptoms and treatment.
Especially if your pet has dietary restrictions or is on a therapeutic diet, please consult your veterinarian before use.
How long should I continue giving WANKO DASHI to my dog?
Inzen Hinata products are not intended for treatment or to claim specific therapeutic effects.
Please use them as part of your dog’s or cat’s daily meals to help support health maintenance.
What is Yakuzen?
Simply put, it is a way of adjusting meals according to physical condition and constitution.
It means paying attention to ingredients, portions, cooking methods, and ways of eating that suit the body’s constitution and condition, not only when the body feels unwell, but also before discomfort appears, by observing the environment and condition at that time.
This everyday approach to food is the foundation of Yakuzen.
What is the meaning of "Inzen Hinata"?
"Inzen" comes from "Inzen Seiyo," a book considered to be the original text of Yakuzen.
"Hinata" (sunny place) embodies our desire to be a comforting presence that gently supports the health of dogs and cats, like a warm, sunlit spot.