Specified Commercial Transactions Act Display

Legal Notice

Seller

Sunmoon Inc.

Representative

Yoko Sawada, Representative Director

Location

1-1-1 Ebisu Minami, Shibuya-ku, Tokyo 150-0022

Phone Number

Inzen Hinata Customer Support
03-6671-8745

Phone Reception Hours

10:00 - 18:00 (excluding Saturdays, Sundays, and public holidays)

If outside reception hours, please contact us by email.

Email Address

support@wankodashi.com

Inquiries

Please make inquiries via the Inquiry Form.

Selling Price

Displayed on the screen during the purchase process.
Consumption tax is included in the displayed price.
Shipping fee for single items is a flat 500 yen (tax included) nationwide per order.
Subscription items include free shipping.

All above shipping fees are inclusive of consumption tax.
Delivery will be by courier.
Additional fees may apply when using convenience store payment, etc.
Internet connection and communication fees are the customer's responsibility.

Payment Methods

Various credit cards
Apple Pay
Google Pay
PayPay
d払い
au PAY
Rakuten Pay
Merpay
Shop Pay
Paidy
Pay-easy
PayPal
Convenience store payment

Payment Due Date

Credit card payment: Payment is confirmed at the time of order.
Convenience store payment: Please pay by the specified due date after ordering.
Other electronic payments: Based on the regulations of each payment service.

Product Delivery Time

Products are usually shipped within 5 business days after payment confirmation.

Delivery may take longer due to weather, traffic conditions, or courier circumstances.
Please be aware of this in advance.

Returns/Cancellations (Due to Customer Convenience)

Once an order is confirmed, cancellations due to customer convenience are generally not accepted.
Please confirm the contents carefully before placing an order.

Returns/Exchanges due to Defective Products or Incorrect Delivery

If there is a defect in the product or an incorrect delivery, please contact us within 7 days of receiving the product.
After confirming the details, we will exchange it for the correct product.

In Case of Product Defects

In the event of product defects, we will accept returns, exchanges, or cancellations based on our company's regulations.

Refund Policy

Once the returned product arrives at our store and its contents are confirmed, we will proceed with the refund.
Refunds will be processed according to the payment method used at the time of purchase.

Return Shipping Costs

In case of product defects: borne by our company

Regarding Cooling-Off Period

Mail-order sales are not subject to the cooling-off system stipulated in the Specified Commercial Transactions Act.

Frequently Asked Questions

FAQ

Before contacting us, you may find the answer to your question. Please check here first.

Can it be given daily?

Yes, it can be incorporated into your pet’s daily diet.
Please use it within a comfortable range, adjusting based on your dog or cat’s physical condition and regular meals.

Is it safe to give to puppies or kittens?

Yes, it can be given to pets during their growth stage.
However, since there are individual differences in physical condition and digestive development, please start with a small amount and monitor their response when giving it for the first time.
For young pets with sensitive stomachs or unstable conditions, consider diluting it or waiting until their internal systems have matured. Please adjust usage according to your pet’s condition and stage of growth.

Does it contain salt?

No salt is added.
INZEN HINATA products are designed to preserve the natural flavor of ingredients and to be easily incorporated into daily meals.

Can pets with allergies use it?

In prior monitoring tests, no allergy cases were reported; however, reactions may occur depending on individual constitution.
If your pet has allergies or is on a therapeutic diet, please consult your veterinarian with the product’s ingredient information before use.